Grievance Redressal
We are committed to providing excellent service and resolving any concerns you may have promptly and fairly
Email Support
support@choicemf.com
Send your queries or complaints via email for prompt resolution
Within 24 hours
Phone Support
1800-266-3866
Speak directly with our customer service representatives
Immediate assistance
Registered Office
1st floor, Sunil Patodia Tower, Plot No. 156-158, J.B. Nagar, Andheri (East), Mumbai City- 400099, Maharashtra, India
Visit or write to our registered office for assistance
Within 7 working days
Complaint Escalation Process
Investor Relations Officer
In case you are not satisfied with the resolution, you may reach out to our Investor Relations Officer
Timeframe: 0-7 days
Ms. Ratnavali Kalse - IRO@choicemf.com
Compliance Officer
If you are still not satisfied with the resolution, you may reach out to our Compliance Officer
Timeframe: 7-15 days
Mr. Mayuresh Sonavane - Compliance@choicemf.com
Chief Executive Officer
If you are still not satisfied with the resolution given at level 1 & 2, you may reach out to the CEO
Timeframe: 15-30 days
Mr. Ajay Kejriwal - CEO@choicemf.com
SEBI SCORES Portal
SEBI Complaint Redressal System (SCORES) is an online platform for lodging and tracking complaints against market intermediaries. If your complaint is not resolved within the stipulated time frame, you may lodge your complaint on SCORES.
Visit SEBI SCORESProcess and procedure to register complaint related to Technology & Cybersecurity
Technology Issues & Cybersecurity Concerns
For complaints related to any Technology issues and Cybersecurity concerns/incidents, you may send a mail to:
swapnali.jadhav@choicemf.com
with a copy marked to the CEO at CEO@choicemf.comThe investor may also call up the customer service number or the Toll-Free number to register any complaint related to Technology or Cybersecurity.
Technology Issues
- • Immediately brought to Technology team
- • Resolution within 48 hours
- • Regular updates if longer resolution needed
Cybersecurity Incidents
- • High Priority escalation to CISO & CEO
- • Resolution within 24 hours
- • Interim controls if longer resolution needed
- • Summary of remedial steps provided